Galactic Wins Privacy Policy

This Galactic Wins privacy policy explains what personal information we collect when you visit or play on our site, why we collect it, and the choices you have over it. We ask for certain details so we can run your account, process your preferences and keep our games secure, and we handle every piece of that information with care. Anyone using our site from Canada should read this policy alongside our terms and our cookie policy, which covers the small files your browser stores during a visit.

We are the operator of this site, and this policy applies to every page you reach from our header and footer, including our bonus pages and account areas. Where a section below does not apply to a particular feature of our site, we say so plainly rather than describe something we do not offer.

What Information We Collect

When you register, browse or play with us, we may collect the details you provide directly, such as your name, contact information and date of birth, used to confirm you meet our 19+ age requirement. We also collect information generated through your use of our site, such as pages viewed, games opened and general technical details about the device and browser you use to reach us.

We collect only what is needed to run our site, respond to your questions and meet our obligations as an operator. We do not collect more than this policy describes, and we do not sell personal information to third parties for their own marketing purposes.

How We Use Your Information

We use the information we hold to maintain your account, personalise the offers we show you and respond when you contact our support team. We also use it to monitor our site for unusual activity, keep our games fair and meet the requirements that come with operating under oversight from the Malta Gaming Authority.

Some communications from us relate directly to your account, such as confirmations or policy updates, and these are not promotional in nature. Where we do send you offers, such as details connected to our promotions, you can manage how you hear from us through your account preferences or by contacting support.

Data Retention and Security

We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as we are required to retain it under applicable rules. When information is no longer needed, we take steps to delete or anonymise it.

We apply technical and organisational safeguards designed to protect the personal information we hold from unauthorised access, loss or misuse. No method of storing or transmitting information is completely without risk, and we continue to review our safeguards as part of operating under our licence.

Your Choices and Rights

You can ask us about the personal information we hold about you, request that it be corrected if it is inaccurate, or ask us to delete it where this is consistent with our legal and regulatory obligations. You can also ask us to restrict certain uses of your information or raise a concern directly with our support team.

If you would like to exercise any of these choices, contact our support team through the channels listed on our site, and we will respond as part of our normal customer support process. Where a request affects your ability to play, such as closing an account, we will explain what that means before proceeding.